@sherilee17 I'm sorry you're having trouble again! The Rewards website issues have been resolved though, so let's do some troubleshooting. You may need to clear your cookies and update your browser to the latest version - Use a different device or Operating System (OS) - Try a different browser - Check your internet connection strength. For more details, and instructions for your device, please go to: https://aarp.info/2I3wo4C Let me know if I can help! Jodee R.